Shipping policy

Shipping Policy

Last updated: November 2025

Thank you for shopping with Sanora Skin. We’re committed to processing and delivering your order quickly and reliably.

This policy outlines how we handle shipping for all orders placed through our online store.

1. Processing Time

  • Orders are processed within 1 business day (Monday–Friday, excluding public holidays).

  • Once processed, your order is shipped the next business day.

  • You’ll receive an email confirmation with tracking information once your parcel is on its way.

2. Shipping Destinations

We currently ship to:

  • Australia 🇦🇺

  • New Zealand 🇳🇿

3. Shipping Rates and Delivery Times

Destination Order Value Shipping Cost Estimated Delivery
Australia
Free 1–4 business days
New Zealand
$10.00 AUD 5–10 business days

All orders are shipped with tracking included.
Delivery times are estimates only and may vary slightly due to courier schedules or remote locations.

4. Shipping Method

All parcels are shipped via Australia Post or trusted courier partners, with full tracking provided.
Deliveries occur Monday–Friday during business hours.

5. Order Tracking

Once your order has been dispatched, you’ll receive a tracking link via email.
You can use this link at any time to check your parcel’s status and estimated delivery date.

6. Delays and Exceptions

While we strive for fast delivery, Sanora Skin is not responsible for delays caused by:

  • Postal service disruptions

  • Incorrect or incomplete shipping addresses

  • Severe weather or natural events

If your parcel appears delayed, please contact us so we can investigate with the courier.

7. Incorrect or Incomplete Addresses

Please double-check your shipping details before completing checkout.
If you notice an error, email info@sanora.com.au within 2 hours of placing your order.
Once your parcel has shipped, address changes cannot be made.

8. Lost or Damaged Parcels

If your order arrives damaged or doesn’t arrive within the expected timeframe:

  1. Take photos of the packaging and items.

  2. Email info@sanora.com.au within 48 hours of delivery (or expected delivery).

We’ll liaise with the courier to resolve the issue and offer a replacement or refund if appropriate.

9. Contact Us

For all shipping questions, please contact:
📧 info@sanora.com.au
We respond within 0-24 business hours (AEST).

10. Business Information

Sanora Skin
ABN: 72 481 786 069
Owner: Harman Singh Bhooi
NSW 2768, Australia
🌐 www.sanora.com.au