SANORA FAQ: Shipping, Returns, Guarantee and Who It Is For
SANORA ships free express within Australia on every order and is backed by The Clear Skin Guarantee: mist after every workout for 30 days, clearer skin or your money back, refunded on one email with no forms. It is built for people who train and break out afterwards, particularly anyone who cannot shower within 30 minutes.
On this page
Who it is for
- People who train and get breakouts two to four days after sessions
- Anyone who cannot shower within 30 minutes of finishing, which is most people
- People whose skin reacts badly to benzoyl peroxide or foaming cleansers
- Grapplers, wrestlers and mat athletes with heavy skin contact
- Cyclists, riders and footballers dealing with helmet and strap breakouts
- Tradespeople and healthcare workers in masks, hard hats or hi-vis collars
- Anyone who has tried washing more and found it made their skin worse
Who it is not for
Worth being direct about this, because the guarantee only works if the expectations are right.
- Cystic or nodular acne. Deep, painful lumps need a dermatologist.
- Hormonal acne. Jawline breakouts tracking a cycle are androgen driven, not bacterial.
- Blackheads and congestion. That is a blockage. Salicylic acid is the right tool.
- Fungal folliculitis. Uniform, itchy bumps that ignore acne treatment need a diagnosis. How to tell.
- Scarring or pigmentation. Different mechanism entirely.
- Anyone wanting a cleanser replacement. It handles bacteria, not oil, sunscreen or makeup.
Which size to buy
| Option | Volume | One-time | On the Clear Skin Protocol | Lasts | Best for |
|---|---|---|---|---|---|
| The 30-Day Trial | 50mL | $39.95 | One-time only | 30 sessions | Trying it. Same guarantee |
| 1 bottle | 100mL | $62.44 | $49.95 every 3 months, 20% off | About 3 months | Training a few times a week |
| 2 bottles | 200mL | $114.21 | $79.95 every 6 months, 30% off | About 6 months | Most people. 44c a day |
| 3 bottles | 300mL | $163.98 | $104.95 every 9 months, 36% off | About 9 months | Best value. 38c a day |
The Clear Skin Protocol takes 20% off a single bottle, 30% off the two-bottle pack and 36% off the three-bottle pack on every delivery. You can skip a delivery, change how often it arrives, or cancel in one click from your account. No lock-in, no minimum. The 50mL trial is one-time only.
Two bottles is the pick for most people. The trial runs out at about the point you can first see the change, and results land at 10 to 14 days for most, so the two-bottle pack is what carries you past the 30-day mark and keeps it going. At $79.95 every 6 months it is also the cheapest way to use it, at 44c a day.
Shipping
- Free express shipping on every order within Australia, the trial included
- Dispatched domestically, which matters for an ingredient that degrades in transit heat
- Tracking is emailed on dispatch
- Made in Australia, so the supply chain between manufacture and you is short
The shipping speed is not a convenience feature. Hypochlorous acid degrades with time and heat, so weeks in an overseas container is weeks of lost potency. Why this matters.
The guarantee and returns
The Clear Skin Guarantee. Mist after every workout for 30 days. Skin not clearer? Your money back.
How to claim it. Send back the bottle, empty or not, postage on us, and get your money back. One email, no forms, no hoops.
Why 30 days. That is the point at which a full skin cycle has passed without new breakouts being seeded, so it is the first fair moment to judge the result. Judging at week one is judging spots that formed before you started. The week-by-week timeline.
Product questions
| Active | Hypochlorous acid 0.014% (140 ppm) |
|---|---|
| pH | 5.5 |
| Ingredients | Hypochlorous acid, water. Nothing else |
| Fragrance | None |
| Bottle | Matte black UV-protective glass, airtight |
| Stability | Full potency at 6 months, 90% at 12 |
| Testing | Dermatologist tested |
| Made in | Australia |
Full specification sheet: SANORA product facts.
Everything else
How long does one bottle last?
A 100mL bottle lasts about three months at six to eight sprays after every session. Two bottles last about 6 months, which on the protocol works out at 44c a day. The 50mL trial lasts 30 sessions.
Why does it smell like chlorine?
That faint pool-like note is the active ingredient, because hypochlorous acid is a chlorine compound. It disappears as it dries. A spray with no smell at all has usually degraded into salt water, which is why the scent is deliberately not masked with fragrance.
Can I keep it in my gym bag or car?
Yes, that is what the matte black UV-protective glass and airtight seal are for. Avoid leaving it in a hot car for weeks on end, but normal gym bag and commute use is exactly the intended case.
Do I use it before or after showering?
Before, and ideally before you leave the gym. It works on unwashed skin and the point is to act inside the 30-minute window, not to wait until you get home.
Will it bleach my clothes or gym towel?
No. At 140 ppm and pH 5.5 there is not enough available chlorine to affect fabric. This is a clear practical difference from benzoyl peroxide.
Can women use it?
Yes. The formula is not gendered. It was built around post-training breakouts, which is a problem shared by anyone who trains.
Is it safe with other skincare?
Yes. Apply it first on bare skin and let it dry fully before anything else, since hypochlorous acid reacts with organic matter. Full safety and layering guide.
Do you ship outside Australia?
SANORA is an Australian brand serving the Australian market. For current international availability, check at checkout or get in touch.
How do I contact you?
Through the contact page. Refund requests need one email and nothing else.