SANORA FAQ: Shipping, Returns, Guarantee and Who It Is For
SANORA ships free express within Australia and is backed by The Clear Skin Guarantee: mist after every session for 30 days, clearer skin or every cent back, refunded on one email with no forms. It is built for people who train and break out afterwards, particularly anyone who cannot shower within 30 minutes.
On this page
Who it is for
- People who train and get breakouts two to four days after sessions
- Anyone who cannot shower within 30 minutes of finishing, which is most people
- People whose skin reacts badly to benzoyl peroxide or foaming cleansers
- Grapplers, wrestlers and mat athletes with heavy skin contact
- Cyclists, riders and footballers dealing with helmet and strap breakouts
- Tradespeople and healthcare workers in masks, hard hats or hi-vis collars
- Anyone who has tried washing more and found it made their skin worse
Who it is not for
Worth being direct about this, because the guarantee only works if the expectations are right.
- Cystic or nodular acne. Deep, painful lumps need a dermatologist.
- Hormonal acne. Jawline breakouts tracking a cycle are androgen driven, not bacterial.
- Blackheads and congestion. That is a blockage. Salicylic acid is the right tool.
- Fungal folliculitis. Uniform, itchy bumps that ignore acne treatment need a diagnosis. How to tell.
- Scarring or pigmentation. Different mechanism entirely.
- Anyone wanting a cleanser replacement. It handles bacteria, not oil, sunscreen or makeup.
Which size to buy
| Option | Volume | One-time | On the plan | Lasts | Best for |
|---|---|---|---|---|---|
| 1 bottle | 100mL | $62.44 | $49.95 | About 90 days | Trying it |
| 2 bottles | 200mL | $99.94 | $79.95 | Over 6 months | Most people. 57c a day |
| 3 bottles | 300mL | $124.94 | $99.95 | Up to 12 months | Training daily. Includes a free 50mL travel bottle |
The Never Break Out Again Plan takes 20% off every delivery and you can skip, change how often it arrives, or cancel in one click at any time. The 50mL travel bottle is not sold on its own; it comes free with the 3-bottle plan.
The 2-pack is the one most people should take. A single bottle covers a 90-day trial, but the guarantee runs 30 days and results land at three to four weeks, so the second bottle is what carries you past the point where you can actually judge it.
Shipping
- Free express shipping on every order within Australia
- Dispatched domestically, which matters for an ingredient that degrades in transit heat
- Tracking is emailed on dispatch
- Made in Australia, so the supply chain between manufacture and you is short
The shipping speed is not a convenience feature. Hypochlorous acid degrades with time and heat, so weeks in an overseas container is weeks of lost potency. Why this matters.
The guarantee and returns
The Clear Skin Guarantee. Mist after every session for 30 days. Clearer skin, or every cent back.
How to claim it. One email. No forms, no hoops, no explanation required.
Why 30 days. That is the point at which a full skin cycle has passed without new breakouts being seeded, so it is the first fair moment to judge the result. Judging at week one is judging spots that formed before you started. The week-by-week timeline.
Product questions
| Active | Hypochlorous acid 0.014% (140 ppm) |
|---|---|
| pH | 5.5 |
| Ingredients | Hypochlorous acid, water. Nothing else |
| Fragrance | None |
| Bottle | Matte black UV-protective glass, airtight |
| Stability | Full potency at 6 months, 90% at 12 |
| Testing | Dermatologist tested |
| Made in | Australia |
Full specification sheet: SANORA product facts.
Everything else
How long does one bottle last?
About two to three months at six to seven sprays daily. The 2-pack is therefore over six months of daily use, which works out under 45 cents a day.
Why does it smell like chlorine?
That faint pool-like note is the active ingredient, because hypochlorous acid is a chlorine compound. It disappears as it dries. A spray with no smell at all has usually degraded into salt water, which is why the scent is deliberately not masked with fragrance.
Can I keep it in my gym bag or car?
Yes, that is what the matte black UV-protective glass and airtight seal are for. Avoid leaving it in a hot car for weeks on end, but normal gym bag and commute use is exactly the intended case.
Do I use it before or after showering?
Before, and ideally before you leave the gym. It works on unwashed skin and the point is to act inside the 30-minute window, not to wait until you get home.
Will it bleach my clothes or gym towel?
No. At 140 ppm and pH 5.5 there is not enough available chlorine to affect fabric. This is a clear practical difference from benzoyl peroxide.
Can women use it?
Yes. The formula is not gendered. It was built around post-training breakouts, which is a problem shared by anyone who trains.
Is it safe with other skincare?
Yes. Apply it first on bare skin and let it dry fully before anything else, since hypochlorous acid reacts with organic matter. Full safety and layering guide.
Do you ship outside Australia?
SANORA is an Australian brand serving the Australian market. For current international availability, check at checkout or get in touch.
How do I contact you?
Through the contact page. Refund requests need one email and nothing else.